Introduction

Uchara is a modern customer support chat platform that helps businesses communicate with their customers in real-time. Our platform provides:

• Embedded Chat Widget - Add live chat to your website or mobile app
• Agent Dashboard - Manage conversations, assign agents, and track metrics
• Backend Integration - Send notifications and automate workflows from your server
• Multi-channel Support - Widget, WhatsApp, Telegram, Messenger, and more

Platform Architecture

┌─────────────────────────────────────────┐
│         Client Application              │
│  (Web, Mobile, Backend)                 │
└─────────────────┬───────────────────────┘
                  │
┌─────────────────▼───────────────────────┐
│         Uchara SDK                       │
│  - HTTP Client (REST API)                │
│  - WebSocket Client (Real-time)          │
│  - Type-safe interfaces                  │
└─────────────────┬───────────────────────┘
                  │
┌─────────────────▼───────────────────────┐
│       Uchara Platform                    │
│  - API: api.uchara.com/v1/*             │
│  - WebSocket: wss://api.uchara.com/ws/* │
└──────────────────────────────────────────┘

Three Types of SDKs

Uchara provides three distinct SDK types for different use cases:

1. Visitor SDK

For: Embedding chat widget in customer-facing applications

Use Cases:

• Website live chat
• Mobile app support
• In-app messaging

Platforms: Web, iOS, Android, Flutter, React Native

Authentication: Widget token → JWT (public)

2. Agent SDK

For: Building custom agent dashboards and tools

Use Cases:

• Custom CRM integration
• Mobile agent app
• Desktop dashboard

Platforms: Web, iOS, Android, Desktop

Authentication: Email/password → JWT (private)

3. Server SDK

For: Backend-to-backend integration

Use Cases:

• Send order notifications
• Sync customer data
• Automate workflows

Platforms: Python, Go, PHP, Ruby, Java, .NET, Node.js

Authentication: API key (secret)

Key Features

Real-time Communication

• WebSocket-powered instant messaging
• Auto-reconnect with exponential backoff
• Typing indicators
• Presence status

Type-safe APIs

• Full TypeScript definitions
• Python type hints
• Idiomatic code for each platform

Production Ready

• Comprehensive error handling
• Automatic retries
• Configurable timeouts
• Rate limiting support

Well Documented

• 50+ pages of technical documentation
• Code examples for every platform
• API reference
• Integration guides

Supported Platforms

Platform	Package	Status
TypeScript/JavaScript	@uchara/sdk	✅ Stable
Python	uchara-sdk	✅ Stable
Go	github.com/Uchara-AI/sdk-go	✅ Stable
iOS (Swift)	Swift Package Manager	✅ Stable
Android (Kotlin)	com.uchara:sdk-android	✅ Stable
Flutter	uchara_sdk	✅ Stable
React Native	@uchara/react-native-sdk	✅ Stable
PHP	uchara/sdk	✅ Stable

Getting Started

Ready to integrate Uchara into your application? Start with our Quick Start Guide.

Or jump directly to your platform’s SDK documentation:

• TypeScript/JavaScript
• Python
• Go
• iOS
• Android
• Flutter
• React Native
• PHP